Terms & Conditions

Our Company

This site is owned and operated by Ideal Home Projects Ltd

Our registered office is

Ideal Home Projects Ltd – 22 Churchfield Road, Acton London W3 6EG
Telephone +44 208 993 3535

Ideal Home Projects Ltd is a VAT registered company in the UK: 187922071

Place of Registration: London

Company Registration Number: 08996672

We are committed to providing the best customer service to our customers.  Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers.  If you have any questions please email us via our contact us page. Nothing in these terms and conditions will affect/reduce your statutory rights relating to faulty or misdescribed goods.


All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer; actual goods may not be exactly the same colour, design or packaging.

All orders that you place on this website will be subject to acceptance in accordance with our terms and conditions. Following our receiving your order through the system, we will send an automated order acknowledgment email detailing the products you have ordered. This is not an order acceptance from Ideal Home Projects, and as such any typographical or system errors in pricing may still be subject to correction. Acceptance of your order and completion of the contract between you and us will occur on despatch of goods.

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • You’re not eligible to order from Ideal Home Projects Ltd.

If there are any problems with an order, you’ll be contacted by one of our Customer Services Team.

Personal Data

In order to provide you with the best and easiest online shopping experience possible, we need to gather certain pieces of information from you. Your name and address is required to deliver the products you have ordered.

We ask for your email address when you register on the site, and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third-party data processor acting on our behalf.  Use of your data will remain under the control of Ideal Home Projects Ltd (the “data controller”); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt-in or out at any time.

Cancellation of an Order

If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order.

Please note, orders are normally processed immediately after they’ve been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can’t always stop the order from being delivered: once you receive the order, just return it to us.

We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Copyright and Trademarks

Ideal Home Projects, Ideal Home Projects Ltd, Idealhomeprojects.com, and our logos are registered trademarks and may not be used by anyone else without our express permission.

Ideal Home Projects Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

The copyright in idealhomeprojects.com and the content of all the software, website, and pages relating to the idealhomeprojects.com website is owned by, or licensed to, Ideal Home Projects Ltd, unless otherwise specified and may not be used, copied, or altered without our express consent.

Copyright extends to the design, look and feel of idealhomeprojects.com, all photographs on it, and its marketing materials.

You may use idealhomeprojects.com for private and personal non-commercial use only – i.e. to view, copy and print portions of idealhomeprojects.com for the sole purpose of placing orders. The materials on idealhomeprojects.com may not be used for any other purpose.

Ideal Home Projects Ltd does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on idealhomeprojects.com belong to their respective owners.

The following form part of our terms and conditions:

– Delivery and Returns
– Privacy Policy